EV Charge Holding ltd PRIVACY STATEMENT
EV Charge Holding ltd takes your privacy very seriously and shall carefully process and use information obtained from you or about you.
Who is EV Charge Holding ltd ("the company")?
EV Charge Holding ltd has its main offices in 20-22 Wenlock Road, London, England, N1 7GU under number 12831267. The Company has appointed a Data Protection Officer who has been registered with the Data Protection Authority. The Data Protection Officer can be reached via firstname.lastname@example.org
What information does the Company collect and process?
Providing Personal Data upon registration
If you want to fast charge your electric car you can register with the company by creating a registered account. You can create your account through the our app. When creating your account, you will be asked to provide certain personal data such as name, telephone number, e-mail address, password, registration number and/or bank or charge card information. If you want to fast charge on credit and if you like to receive invoices, you will also be asked for your address details. All these data are stored and processed by EV Charge Holding ltd within the European Union or by companies that work with the EU-U.S. Privacy Shield Framework.
To make full use of the App's functionality, it is recommended to switch on the App's location service. This allows the use of GPS data and locations of WiFi hotspots and telephone masts to determine your approximate location, in order to assess which fast charge station is closest to you. The Company may store and process these data regarding locations to improve our services. We may also ask you for access to your camera for the purpose of providing a better service. We will always ask you for specific access to your location service or your camera and you may refuse this at all times. Sharing location services is therefore not mandatory, but it is convenient.
You may always modify the above-mentioned data yourself in your account or ask us to modify or delete your data. The Company shall store personal data for no longer than is necessary for the realisation of the purposes for which they are collected and processed.
If you have registered with us, the Company may send you messages in various ways, for example via e-mail, via text messages and via push notifications within the App. We use e-mail or push notifications to keep you informed of new relevant developments regarding the Company (like the opening of new stations) and maintenance of our network. The text message service may be used for verification for your account or for sharing important information regarding your charging session or account.
For payment for our Services we need certain personal data such as your name and your bank account or credit card number. We shall supply these data to the bank and/or the payment service provider Adyen. After charging you will need to pay for the service. To ensure smooth processing of payment, you provide us with personal data on the basis of which we can execute payment. The personal data required depend on the payment method selected. The Company shall only supply the payment service provider with the data necessary for payment execution.
Automatically generated information
For your own safety, to monitor our belongings, prevention and registration of nuisance, vandalism and other criminal offences, The Company has implemented camera surveillance at its charging stations. The camera surveillance is announced on notice boards at the boundaries of the areas covered by the cameras, because the cameras are prominently displayed, and, if necessary, in other clearly visible ways. The Company shall never store the images longer than necessary and/or legally allowed.
What are cookies and how does the Company use them?
For which purposes shall
The Company use the collected information? The Company shall use the personal data collected from you for the following purposes:
● To provide you with the best possible service;
● To facilitate and optimise your use of our fast charge services;
● To handle your complaints, suggestions and questions;
● To draw up anonymised statistical data based on automatically generated information;
● To keep you informed of developments at the Company;
● To send you push messages and other types of messages when we think this may improve our service to you, but only if you authorise us to do so;
● To provide your data to third parties if this is useful for our services and always within the limits of laws and regulations;
● To process your payment transactions.
Use by the Company and grounds for processing
The Company uses and processes your personal data to ensure easy use of our services, proper handling of possible complaints/suggestions/questions and to ensure payments can be made for the fast charge services provided.
The Company also wants to keep you informed of the developments within its network; we consider this an informative service. We think it is useful for customers to be aware of new stations, maintenance to our network and other important news regarding The Company . We shall not send you any commercial offers via e-mail without your permission. If you no longer wish to receive this information, you may unsubscribe by clicking the "unsubscribe" link at the bottom of the e-mail. Push messages can be switched off within the App.
The legal ground for processing your personal data is based on your personal consent. You may revoke your consent at any time by deleting your account or by asking us to remove your account. If you do not want us to register you can also charge with us without registration, by means of a separate charging session via a charge card or by paying for a separate charging session by credit card or debit card. If a charge card is used, we shall only process your personal RFID code that is linked to your charge card. We receive this RFID code from the party that has provided you with your charge card. If you choose to pay by credit or debit card, our payment process will be carried out by our payment processor . The payment processor only processes the last four digits of your credit card number and expiry date. This is based on the legal ground that processing of this code is required for implementation of the agreement. After all, you purchase electricity from us and you need to pay for this by using your charge card, credit card or debit card.
Use by third parties
The Company may provide personal data to third parties for the purposes of providing its service. The Company has its own platform for providing and using your account and authorisation of your account. When you call The Company Customer Service, your telephone number will appear in a call center, the software we use for this is Hipper. If our Customer Service does not answer, but your call is answered by the Company staff member can also see your personal data. The Company also uses survey tools like Surveymonkey and Typeform. And finally we use Google Analytics and Crazy Egg to better analyse the use of our service. Google Analytics is user-friendly, which means that we use Google Analytics cookies but we cannot see the last part of your IP address, your data will not be not shared and we do not use the Google Analytics cookies for other Google services. The Company has concluded data processing agreements with aforementioned parties to guarantee careful processing of personal data. The Company expands rapidly and we do our best to keep this list up to date. In case of any questions, please do not hesitate to contact us.
The Company shall not provide your personal data to third parties for direct marketing purposes (for example for mailing of advertising materials) without your explicit consent.
Personal data are only disclosed to the judicial authorities upon receipt of a legal order from a public prosecutor to that end, or if there is another legal obligation for The Company to do so. If personal data show evidence of criminal offences, The Company may decide to officially report this and voluntarily hand the personal data over to the competent authorities as evidence. In exceptional cases the Company may decide to provide a private third party access to personal data. This requires balancing the interests of the private party for inspection, and the interests of the data subject, like his/her right to protection of privacy. If possible and if The Company so wishes, this shall be done in consultation with the data subject.
How does the Company protect your personal data?
The Company has implemented appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing. The external companies engaged by the Company have taken appropriate measures to secure the processed personal data against unauthorised access or misuse. The space where the personal data is stored is physically protected from unauthorised access (key, pass, etc.). Where possible, data are stored in such a way that they cannot be traced back to natural persons, and as such cannot be regarded as personal data. Records are also kept (logging) of who requests personal data and when. This logging is regularly monitored. The persons authorised to access personal data are explicitly bound by confidentiality. Access to personal data is password protected.
Transfer of business In the future, one or more parts or assets of the Company may be transferred to a third party or the Company may merge with a third party. In that case your personal data may also be transferred.
Access to and correction and deletion of your data If you wish to receive more information about the processing or if you want to know what data the Company has recorded on you, please contact email@example.com. The Company shall inform you within four weeks if and what personal data the Company processes about you. If this is the case, The Company shall send you a complete overview of the personal data that the Company processes about you and shall indicate the purpose for which these personal data are processed.
Based on the overview provided you may ask The Company , at reasonable intervals, to improve, complete or to remove (the right to be forgotten) personal data, or to block them if they are factually incorrect, incomplete or irrelevant to the purpose or purposes of processing, or otherwise processed in a manner that is contrary to a statutory regulation, in as far as you could not personally modify those data via your account.
A person recorded on camera images may access the images on which (s)he is identifiable. To this end, an appointment can be made with the Company. A person recorded on camera images may receive a copy of these images by submitting a request, in writing or by electronic means, to the Company. A request for access or extraction of a copy requires proof of identity and a clear indication of the time period during which the data subject is suspected to have been recorded.
Can this privacy statement be amended?
As we may change this statement from time to time, we encourage you to check this page regularly to ensure you are aware of any changes. If we make significant changes to our privacy statement, we will also publish a clear notice on our website. If we wish to use your data for other processing, we will actively inform you of the following
Should you have any questions regarding this Privacy Statement, please send an e-mail to firstname.lastname@example.org. In case you have a complaint about the processing of personal data, you have the right to lodge a complaint with the Data Protection Authority. This Privacy Statement was last updated on 12 October 2020.