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Locking AC connector

The 43 kW cables are quite heavy. If charging does not start, it can be due to the connector not properly locking. In this case it can help to support the cable and insert the connector properly when starting the charge session.


Unlocking AC connector / connector stuck in car

If you want to disconnect the connector, first ensure that charging is stopped via the charger screen. If you cannot disconnect the connector then you can try the following tips:

  • The car needs to release the connector. If this is not done automatically, then you can use the remote of your car keys to lock and unlock the car doors. In most cases this will release the connector.
  • It could be that the connector can not be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case it helps to suppport the cable when you unlock the connector with your car keys.

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